At Imonic, we are passionate about what we do and the
results our clients achieve by working with us.
Our vision for all projects is:
IMONIC VISION: "To achieve customer success,
for all our clients."
The diagram below shows Imonic's relationship with its client (identified "B")
and emphasizes the need for the tools and techniques applied to contribute significantly
to the performance and relationships experienced between our client and their
key customers (identified "A").
Fig 1 - Imonic's "Customer Success" vision
To achieve customer success for our clients, Imonic have
to work hard on the relationships and the measurable results, experienced by our
client's customers'. To do this successfully our work must impact the links marked
"A" in the diagram above.
A strong relationship between Imonic and its client (represented by the link "B"
in the diagram above) is imperative, but not sufficient to achieve 'Customer Success'
for our client. Our services must impact our 'client-to-customer' relationships
(marked "A" on the diagram above).