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Interactive & Downloads

Description Title
Spread Sheet Exercise Calculate the Impact Growth & Retention
Handout Diagramatical Strategy for the Effective Management of Key Accounts
Report (12 Pages) Summary of Research Results.
Effectiveness of KAM in Print/Aero & I.T.
Handout Varied Reference/Reading List For Key Account Managers.
One Sheet Checklist Coffee Break Checklist "Maximising Customer Performance"
Presentation Developing Effective Key Account Management Plans.
Handout1
Handout2
Research Output Buyer Identification Of Key Attributes for Key Account Staff
Brief + Exercise Sheets Exercise - Identifying Your Interactions or "Moments of Truth".