Our expertise lies in the diagnosis and creation of effective Customer Management Strategies to suit the unique situation of an individual client. We then differentiate ourselves through our ability to take responsibility for implementation, training and ultimately integration into our client's business process.

Result of what we do

Imonic's Customer Management Processes help clients improve their abilities to understand and respond to customer needs and preferences. We focus on repeat buying, share of potential customer spend, and long term partnerships with high value customers and important stakeholders. Imonic's clients succeed at Key Account Management by:

• Creating Customer Success through the delivery of increased value.
• Clarity of direction through robust account planning.
• Driving opportunity by capturing & acting upon customer knowledge.
• Measuring and benchmarking customer satisfaction by individual account.
• Increasing skills and motivation of account/sales managers via robust process management, coaching and complex sales training.